Last updated: July 2026

These Sales Terms & Policies outline the terms and conditions for purchasing treatments and services from Mary Sophia Aesthetics. By booking an appointment or purchasing a treatment, you agree to these terms.

About Mary Sophia Aesthetics

Business name: Mary Sophia Aesthetics
Email:info@marysophiaaesthetics.com
Address: Mary Sophia, 17 Fisher Street, Lewes, BN7 2LU

Appointments and bookings

Appointments can be booked through our website via a booking system, telephone, email, or other available contact methods.

An appointment is only confirmed once it has been accepted by Mary Sophia Aesthetics and any required deposit has been received.

Clients are responsible for providing accurate contact details and any relevant information required before treatment.

Consultations

A consultation may be required before certain treatments can be carried out.

During a consultation, we will discuss:

• Your desired results and expectations

• Suitability of treatment

• Potential risks and side effects

• Medical history and relevant concerns

• Aftercare requirements

Mary Sophia Aesthetics reserves the right to decline treatment where it is considered unsuitable or unsafe.

Payments

Payment is required at the time of booking or on the day of treatment unless otherwise agreed.

We accept payment methods communicated at the time of booking.

All prices are listed in GBP (£) and may be subject to change. Any price changes will not affect treatments already booked and paid for.

Deposits

Where a deposit is required, this will secure your appointment.

Deposits may be non-refundable if appointments are cancelled or rescheduled with insufficient notice, as outlined in our cancellation policy.

Cancellation and rescheduling policy

We understand that circumstances can change. If you need to cancel or rearrange your appointment, please provide as much notice as possible.

• Cancellations or changes made with at least 48 hours’ notice may be rescheduled without loss of deposit.

• Cancellations made with less than 48 hours’ notice, missed appointments, or failure to attend may result in the deposit being retained or a future booking requiring payment in advance.

Repeated cancellations or missed appointments may result in Mary Sophia Aesthetics declining future bookings.

Late arrivals

Please arrive on time for your appointment.

If you arrive late, we will make every effort to provide your treatment; however, your appointment time may need to be shortened to avoid affecting other clients.

Late arrival may result in the appointment being rescheduled and the cancellation policy may apply.

Treatment suitability and results

Aesthetic treatments are individual and results can vary between clients.

While we aim to achieve the best possible outcomes, we cannot guarantee specific results.

Factors such as age, skin condition, lifestyle, healing response, and individual anatomy can influence treatment outcomes.

Client responsibilities

Clients must:

• Provide accurate medical and personal information before treatment

• Inform us of any changes to health, medication, or circumstances that may affect treatment suitability

• Follow all aftercare advice provided

• Attend appointments in a suitable condition for treatment

Failure to provide accurate information may affect treatment safety and outcomes.

Refund policy

Due to the nature of aesthetic treatments, refunds are not generally available once a treatment has been carried out.

If you have concerns following treatment, please contact us as soon as possible so we can discuss your concerns and provide appropriate advice.

Products purchased from Mary Sophia Aesthetics may only be returned where they are unused, unopened, and in accordance with applicable consumer rights.

Gift vouchers

Gift vouchers purchased from Mary Sophia Aesthetics:

• Must be used within the stated validity period

• Cannot be exchanged for cash

• Cannot be transferred unless agreed

• Must be presented or referenced when booking

Clinical photographs may be taken before, during and/or after treatment as part of the client’s medical/treatment record.

These images will not be used for marketing or social media without separate written consent.

Complaints

We are committed to providing a high standard of care. If you are unhappy with any aspect of our service, please contact us at:

Email:info@marysophiaaesthetics.com

We will review your concerns and aim to resolve them fairly and promptly.

Changes to these terms

Mary Sophia Aesthetics reserves the right to update these Sales Terms & Policies at any time. Updated versions will be published on our website.

Last updated: July 2026

At Mary Sophia Aesthetics, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or use our aesthetic services.

This policy is designed to help you understand your rights and how your information is handled in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Mary Sophia Aesthetics is responsible for the processing of your personal data.

Business name: Mary Sophia Aesthetics
Email:‍ ‍info@marysophiaaesthetics.com
Address: Mary Sophia, 17 Fisher street,Lewes, Bn7 2LU

Information we collect

We may collect and process the following types of personal information:

Information you provide to us

This may include:

• Your name

• Contact details, including email address and telephone number

• Date of birth or age confirmation where required

• Medical history and relevant health information needed for safe treatment

• Treatment preferences and consultation information

• Appointment and booking details

• Payment information where applicable

Information collected automatically

When you visit our website, we may collect certain technical information, including:

• IP address

• Browser type and device information

• Website usage data

• Pages visited and interactions with our website

This information helps us improve our website and services.

How we use your information

We use your personal information to:

• Provide safe and appropriate aesthetic treatments

• Manage appointments and bookings

• Communicate with you about consultations, treatments, and enquiries

• Maintain accurate client records

• Process payments where applicable

• Improve our services and customer experience

• Meet legal, regulatory, and professional obligations

• Send relevant updates, offers, or marketing communications where you have provided consent

Medical and sensitive information

As aesthetic treatments may require an understanding of your health history, we may collect special category data, such as medical information.

We only collect and use this information where it is necessary to provide safe treatment, assess suitability, and meet professional responsibilities.

Your information is treated confidentially and stored securely.

How we store and protect your information

We take appropriate technical and organisational measures to protect your personal data from:

• Unauthorised access

• Loss or misuse

• Accidental disclosure

• Alteration or destruction

Client records are stored securely and only accessed by authorised individuals who need the information to provide services.

Sharing your information

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share information with trusted third parties where necessary, including:

• Booking and appointment management systems

• Payment providers

• Website hosting and technical service providers

• Professional or regulatory bodies where legally required

All third parties are expected to handle your information securely and in accordance with data protection laws.

How long we keep your information

We retain personal information only for as long as necessary to fulfil the purposes it was collected for and to comply with legal and professional requirements.

When information is no longer required, it will be securely deleted or anonymised.

Your rights

Under UK data protection laws, you have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your information where appropriate

• Object to certain uses of your information

• Request restriction of processing

• Withdraw consent where processing is based on consent

• Request transfer of your data in certain circumstances

To exercise any of these rights, please contact us using the details provided below.

Marketing communications

Where you have opted in, we may contact you with information about treatments, services, offers, or updates.

You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option provided.

Cookies

Our website uses cookies to improve functionality, analyse website traffic, and enhance your browsing experience.

For more information, please see our Cookie Policy.

Links to other websites

Our website may contain links to external websites or social media platforms. We are not responsible for the privacy practices or content of these third-party websites and recommend reviewing their individual privacy policies.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal information.

Any updates will be published on this page with a revised date.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Mary Sophia Aesthetics
Email:‍ ‍info@marysophiaaesthetics.com
Address: Mary Sophia, 17 Fisher street,Lewes, Bn7 2LU

If you are unhappy with how your information has been handled, you also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK’s independent authority for data protection.

Last updated: July 2026

Mary Sophia Aesthetics is committed to making our website as accessible and user-friendly as possible for everyone, regardless of ability, technology, or circumstances.

We want all visitors to be able to access information about our treatments, services, and contact options with ease.

Our commitment

We aim to follow good accessibility practices and continually improve the experience of our website users.

We are working towards making our website:

• Easy to navigate and understand

• Compatible with commonly used browsers and devices

• Accessible for users with different abilities and needs

• Clear and consistent in design and content

Accessibility features

Where possible, we have designed our website with accessibility in mind, including:

• Clear headings and page structure

• Readable fonts and appropriate text sizing

• Descriptive links and page titles

• Alternative text for relevant images

• Clear navigation throughout the website

• Good contrast between text and backgrounds

• Content written in a clear and straightforward way

Making adjustments

We understand that accessibility needs vary from person to person. If you experience any difficulty accessing information on our website or require content in an alternative format, we encourage you to contact us.

We will do our best to provide the information you need in a suitable format and consider reasonable adjustments where possible.

Third-party content

Some areas of our website may rely on third-party services, such as booking systems, payment providers, maps, or social media platforms. While we aim to work with accessible services, we cannot always guarantee the accessibility of third-party content.

Feedback and contact

We welcome feedback on the accessibility of our website. If you notice any barriers or have suggestions for improvement, please contact us:

Mary Sophia Aesthetics
Email: info@marysophiaaesthetics.com
Address: Mary Sophia, 17 Fisher Street, Lewes, BN7 2LU

We will review your feedback and use it to help improve the accessibility and usability of our website.

Ongoing improvements

Accessibility is an ongoing commitment. We regularly review our website and make improvements where possible to ensure our online services remain welcoming and accessible to all visitors.

Last updated: July 2026

At Mary Sophia Aesthetics, we use cookies and similar technologies to improve your experience when visiting our website, understand how our website is used, and help us provide a more personalised service.

This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences.

What are cookies?

Cookies are small text files placed on your device (such as your computer, tablet, or mobile phone) when you visit a website. They help websites remember information about your visit, making your next visit easier and improving how the website works.

Cookies do not usually contain information that directly identifies you, but they can help us provide a better browsing experience.

How we use cookies

Mary Sophia Aesthetics may use cookies for the following purposes:

Essential cookies

These cookies are necessary for the website to function properly. They enable basic features such as page navigation, security, and access to certain areas of the website.

These cookies cannot usually be switched off as they are required for the website to operate.

Performance and analytics cookies

These cookies help us understand how visitors use our website, including which pages are visited most often and how users move around the site.

We use this information to improve our website, services, and overall customer experience.

Functionality cookies

These cookies allow the website to remember choices you make, such as preferences or settings, helping to provide a more personalised experience.

Marketing and advertising cookies

Where applicable, these cookies may be used to understand your interests and show relevant content or advertisements. They may also help measure the effectiveness of marketing campaigns.

Third-party cookies

Some cookies may be placed by trusted third-party services we use, such as website analytics providers, booking platforms, payment providers, or social media platforms.

These third parties may collect information about your online activity in accordance with their own privacy policies.

Managing your cookie preferences

You can choose to accept or decline cookies through the cookie banner displayed when you first visit our website.

You can also adjust your browser settings to block or delete cookies at any time. Please note that disabling certain cookies may affect how the website functions.

For more information on managing cookies, visit your browser’s help section.

Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes to our website, services, or legal requirements. Any updates will be posted on this page with a revised date.

Contact us

If you have any questions about this Cookie Policy or how we use cookies, please contact Mary Sophia Aesthetics.

Business name: Mary Sophia Aesthetics
Email:‍ ‍info@marysophiaaesthetics.com
Address: Mary Sophia, 17 Fisher street,Lewes, Bn7 2LU